Shipping & Returns

Where is my order?

You can track it using the link in your shipping confirmation email.. If you can’t find your confirmation email, check your spam/junk folder just in case!

Still need help? Email us at hello@thegoodedit.com.au and we will find for you.

When is my order shipped?

We aim to ship orders within 1-3 business days. During peak times or sales, it may take a little longer, but we promise we’re working as fast as possible! You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Do you offer free delivery?

Domestic orders - Yes, we offer FREE delivery with a minimum spend on our domestic orders.

International orders - Shipping costs are calculated based on the total weight and size of your order, as well as your delivery location. 

Do you ship internationally?

Yes, we ship all over the world! 🌍 If you don’t see your country listed, send us an email at hello@thegoodedit.com.au and we’ll do our best to help.

How long does shipping take?

We currently ship from Australia using Australia Post, with estimated delivery times of 3 to 7 business days for domestic orders.

For international shipping, delivery times will vary depending on your location and the local postal service. Once your order is dispatched, you will receive a tracking number to monitor its progress.

I have submitted an incorrect address, what do I do?

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Do make sure you double-check your details before placing the order, as changes cannot be guaranteed once processed. Should you need to make changes to your details, please contact us as soon as possible at hello@thegoodedit.com.au.

If the address is incorrect or incomplete and the parcel is returned, reshipping fees will apply.

Can I cancel my order?

We totally get that things change! If your order hasn’t shipped yet, we can cancel it for you. Just email us at hello@thegoodedit.com.au ASAP. If it’s already on its way, unfortunately we won’t be able to cancel it.

I received the wrong order, what should I do?

Oh no! We are so sorry about that. Please email us at hello@thegoodedit.com.au with your order number and a photo of the item you received, and we will make it right as quickly as possible.

What is your return policy? 

For hygiene reasons, we do not accept returns on opened products. If your order arrives damaged, please contact us at hello@thegoodedit.com.au within 7 days of receiving it.

That said, we understand the importance of trying before you buy. That's why we offer mini sizes for every product, allowing you to sample our powderful formulas before committing to a full-size purchase.

Still have Questions?

Please email us at hello@thegoodedit.com.au.